Shipping Policy
This policy describes standard delivery for Rackenora orders. Compare the assembled width, height and depth with your storage space. If assembly is described, review the listed pieces before ordering.
Shipping Coverage
We ship within the 48 contiguous United States and Washington, D.C. Alaska, Hawaii, U.S. territories and international destinations are outside our delivery area.
Free Standard Shipping
Free standard shipping is available without a minimum purchase to the 48 contiguous United States and Washington, D.C.
Order Processing Time
1–2 Business Days. Processing runs from order acceptance to handoff to the carrier.
Shipping Transit Time
3–6 Business Days. Transit runs from carrier handoff to delivery.
Total Estimated Delivery Time
4–8 Business Days. The window includes both processing and transit.
Business Days
Business days are Monday through Friday, excluding U.S. federal holidays. These windows are estimates. The total adds processing and transit and starts when we accept the order.
Order Tracking
Use the tracking details in your shipment notification when available. If you cannot locate the notification or tracking stops updating, email us with your order number.
Shipping Address Accuracy
Check the recipient name, street address, unit number, city, state and ZIP code. Contact us promptly if anything needs to change. Once a package has shipped, the carrier may limit address changes.
Delivery Delays
Severe weather, holidays and carrier disruptions can affect delivery. If your estimate has passed, contact us with your order number and tracking details so we can help check the shipment.
Lost or Damaged Packages
For a missing package, include the last tracking update and the delivery address. If tracking shows delivery, check the delivery location and any carrier notice. If a package arrives damaged, keep the packaging and send photos if available. Check the parts and fittings against the listing or included instructions before assembly. Describe missing or damaged pieces by type.
Customer Support
Rackenora
[email protected]
+1 (479) 518-5659
11 Pine Crest Drive, Russellville, AR, US 72801
Customer support is available Monday through Friday.