Frequently Asked Questions
Plan the shoe rack footprint
- How much clearance should I leave around the shoe rack?
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Measure the available width, depth and height. Allow room for doors to swing, for shoes to extend beyond a shelf and for your hands to reach the top tier.
- How many pairs will fit across a tier?
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Use the usable shelf width and the width of the pairs you plan to store. Boots and larger shoes can require more horizontal space or more clearance between tiers.
How can I tell if assembly or anchoring is required?
Check the listing and included instructions. Confirm the fittings supplied and follow any anchoring directions for the specific model.
Where can I find the weight limit?
Use the manufacturer’s listed load rating and note whether it applies per shelf or to the whole rack. Contact support if the listing does not give a limit.
- Where is standard shipping free?
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Free standard shipping is available without a minimum purchase to the 48 contiguous United States and Washington, D.C.
- How long does order processing take?
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Order Processing Time: 1–2 Business Days.
- How long does shipping take after dispatch?
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Shipping Transit Time: 3–6 Business Days.
- When should my order arrive?
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Total Estimated Delivery Time: 4–8 Business Days. Business days are Monday through Friday, excluding U.S. federal holidays. These windows are estimates. The total adds processing and transit and starts when we accept the order.
- How does ordering work?
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This store does not accept online orders or payments. The catalog and cart are available for browsing and comparing products. For product questions, contact customer support.
- How do I request a return?
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Request a return within 30 days of delivery. Include your order number, the item and the reason for the return.
- How do I reach customer support?
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Email [email protected] or call +1 (479) 518-5659 Monday through Friday. Include the available floor space, clearance and rack name.
- Who pays return postage?
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Free Return Shipping on Eligible Returns. We cover the return postage for eligible returns and provide a prepaid label or seller-paid shipping instructions.
Shipping Policy · Return & Refund Policy · Privacy Policy · Payment Policy · Contact Us
Customer Support
Rackenora
[email protected]
+1 (479) 518-5659
11 Pine Crest Drive, Russellville, AR, US 72801
Customer support is available Monday through Friday.